This agreement applies as between you, the User of this Website and
River Mac LLC, the owner(s) of this Website. Your agreement to comply with these Terms and Conditions is deemed to occur upon your first use of the Website. These Terms and Conditions govern your access to and use of this Website and the Disaster Coordination Lab operated by River Mac LLC.
By accessing or using this Website, creating an Account, purchasing Content, or participating in the Disaster Coordination Lab, you agree to be bound by these Terms and Conditions. All Users must comply with these Terms and Conditions as a condition of using the Website and its associated courses, community features, and other Content. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
In this Agreement the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
"Facilities": means collectively any online facilities, tools, services or information that River Mac LLC makes available through the Website either now or in the future;
"Services": means the services available to you through this Website, specifically use of the River Mac LLC proprietary e-learning platform;
"Payment Information": means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
"Premises": Means Our place(s) of business located in Virginia, United States;
"System": means any online communications infrastructure that River Mac LLC makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Website and is not employed by River Mac LLC and acting in the course of their employment;
"Website": means the website that you are currently using (rivermac.learnworlds.com) and any sub-domains of this site (e.g. subdomain.yourschool.com) unless expressly excluded by their own terms and conditions; and
"We/Us/Our": means River Mac LLC, a company incorporated in the United States in the State of Virginia.
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
These Terms and Conditions also apply to customers procuring Services in the course of business.
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4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of River Mac LLC, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United States and International intellectual property and other laws.
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4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.
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5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
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5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
Nothing in these Terms restricts uses of copyrighted material that are permitted without authorization under applicable copyright law, including fair use where applicable.
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of River Mac LLC or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Those wishing to place a link to this Website on other sites may do so only to the home page of the site rivermac.learnworlds.com without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at info@rivermac.com.
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9.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
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9.1.1 You must not use obscene or vulgar language;
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9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
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9.1.3 You must not submit Content that is intended to promote or incite violence;
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9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
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9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
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9.1.6 You must not impersonate other people, particularly employees and representatives of River Mac LLC or Our affiliates; and
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9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".
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9.2 You acknowledge that River Mac LLC reserves the right to monitor any and all communications made to Us or using Our System. River Mac LLC reserves the right, but is not obligated, to review, moderate, edit, restrict access to, or remove User Content or communications submitted through the Website where We reasonably determine that the Content violates these Terms and Conditions, applicable law, the rights of others, or materially interferes with the purpose or functioning of the Disaster Coordination Lab, its courses, communities, or Working Groups. River Mac LLC may also warn Users, restrict access to community features, or suspend or terminate Accounts where appropriate.
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9.3 You acknowledge that River Mac LLC may retain copies of any and all communications made to Us or using Our System.
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9.4 User Content and Intellectual Property Rights
Users retain ownership of Content they submit through the Website. By submitting Content, Users grant River Mac LLC a worldwide, royalty-free, non-exclusive license to use, host, store, reproduce, display, publish, distribute, modify, adapt, and create derivative works from that Content for purposes related to operating, developing, improving, documenting, and promoting the Disaster Coordination Lab, its courses, Working Groups, community features, and related River Mac LLC educational activities. River Mac LLC may permit its service providers to exercise these rights as necessary to provide and support the Website and Services.
Users represent and warrant that they own or otherwise have all rights, licenses, permissions, and authorizations necessary to submit the Content and to grant the rights described above, and that the Content does not infringe, misappropriate, or otherwise violate any copyright, trademark, trade secret, patent, privacy, publicity, contractual, proprietary, or other rights of any third party.
Users agree to indemnify and hold harmless River Mac LLC, its owners, employees, instructors, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to (a) Content submitted by the User that infringes or violates the rights of a third party, or (b) the User’s breach of the representations and obligations in this Clause.
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10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:
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10.1.1 all information you submit is accurate and truthful;
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10.1.2 you have permission to submit Payment Information where permission may be required; and
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10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
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10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
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10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
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10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.
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11.1 Either River Mac LLC or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
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11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.
- 12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from River Mac LLC correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
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12.2 Where appropriate, you may be required to select the required Plan of Services.
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12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
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12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
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12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.
- 12.6 Beta Services. Certain Disaster Coordination Lab products or access plans may be identified as Beta offerings. Unless otherwise stated on the applicable product page, Beta access purchased during the current Beta period ends on December 31, 2027. Courses, features, Working Group topics, product titles, release schedules, community structures, and other elements of the Beta may be added, modified, reorganized, or discontinued as the Lab develops. Such modifications, reorganizations, or discontinuations will not, by themselves, entitle Beta Users to a refund, in whole or in part, except where required by applicable law. Purchase of Beta access does not guarantee or include access to products, memberships, services, pricing, or programs offered after December 31, 2027.
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13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between River Mac LLC and you.
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13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
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13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
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13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
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13.2.3 Relevant times and dates for the provision of the Services;
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13.2.4 User credentials and relevant information for accessing those services.
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13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
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13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
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13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
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13.6 River Mac LLC shall use all Our reasonable endeavors to provide the Services with reasonable skill and care, commensurate with best trade practice.
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13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
- Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
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13.8 River Mac LLC provides technical support via our online support forum and/or via email. River Mac LLC makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.
We want you to be completely satisfied with the Products or Services you order from
River Mac LLC. If you need to speak to us about your Order, then please contact customer care by email at
info@rivermac.com.
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14.1 Right of Withdrawal for EU Consumers
If you are a consumer residing in the European Union, you generally have the right to withdraw from the contract within 14 calendar days, unless an exception applies.
Digital Content Exception:
By purchasing digital Content and requesting immediate access through the Website, you expressly consent to the supply of that digital Content before the end of the withdrawal period and acknowledge that your right of withdrawal is lost once access to the digital Content has begun, where permitted by applicable law, including Article 16(m) of Directive 2011/83/EU.
This consent is obtained during checkout.
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14.2 Refund Policy
Except where otherwise stated for particular Content or required by applicable law, purchases are final and non-refundable once access to the purchased digital Content has begun.
Where a statutory right of withdrawal applies, a refund may be available if access to the digital Content has not begun.
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14.3 Applicable Consumer Rights
Nothing in these Terms limits any cancellation, withdrawal, refund, or other consumer right that cannot lawfully be waived or excluded.
Use of the Website is also governed by Our Privacy Policy (rivermac.learnworlds.com/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.
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16.1 Personal information collected through the Website will be collected, used, stored, and shared as described in our Privacy Policy and in accordance with applicable privacy and data-protection laws.
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16.2 We may use personal information as reasonably necessary to provide and administer the Services, process payments, communicate with Users, maintain and improve the Website and Services, provide customer support, comply with legal obligations, and, where permitted, communicate information about River Mac LLC or Disaster Coordination Lab offerings.
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16.3 We may use third-party service providers and processors to operate the Website and Services, host content, process payments, deliver communications, perform analytics, and provide related business functions. Their handling of personal information is further described in our Privacy Policy.
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16.4 Users may exercise applicable privacy rights as described in our Privacy Policy.
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17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
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17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
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17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
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17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
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19.1 The Website is provided “as is” and on an “as available” basis. River Mac LLC uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
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19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
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20.1 The courses, frameworks, scenarios, discussions, tools, models, and other content provided through the Disaster Coordination Lab are intended for educational, academic, professional development, and informational purposes only. They do not constitute operational, tactical, medical, legal, engineering, or other professional advice for any particular incident or situation.
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20.2 The Disaster Coordination Lab may examine disaster research, doctrine, policies, organizational models, decision-making approaches, and emergency or disaster-management frameworks. Such material is provided for study and analysis and is not a substitute for applicable laws, regulations, professional obligations, jurisdictional authorities, emergency plans, organizational policies, or official instructions governing a particular incident or activity. Users are responsible for determining what authorities, requirements, plans, and procedures apply to their own roles and circumstances.
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20.3 Disasters, emergencies, exercises, and other crisis environments involve uncertainty and conditions that may differ substantially from educational examples, research findings, models, or scenarios. No course, framework, model, scenario, decision-support concept, or discussion provided through the Disaster Coordination Lab guarantees a particular outcome or is represented as appropriate for every incident. Users who choose to apply information obtained through the Website to real-world activities do so using their own professional judgment and subject to the authorities and requirements applicable to them.
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20.4 To the fullest extent permitted by applicable law, River Mac LLC and its owners, employees, instructors, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or similar damages arising from or related to use of the Website, Services, Content, community discussions, Working Groups, or application of information obtained through them. To the fullest extent permitted by applicable law, River Mac LLC's aggregate liability arising from or relating to a User's purchase or use of the Services will not exceed the amount paid by that User to River Mac LLC for the applicable Service giving rise to the claim.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and River Mac LLC.
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24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to info@rivermac.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
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24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.
These Terms and Conditions and any dispute arising from or relating to them, the Website, or the Services will be governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law principles. Subject to any rights or remedies that cannot lawfully be waived, the parties agree that disputes will be brought in a court of competent jurisdiction located in Virginia.
